Excellent Salary + Company Benefits Package + Career Progression
If you possess the following skills we'd love to talk: Basic SQL | Software Application Support Experience | Customer Service Experience | Willingness to Learn | Team Player.
Excellent career-development opportunity to join the leader in healthcare technology. No two days are the same, you'll regularly be faced with new exciting challenges that will help you learn and grow.
Technical Support Analyst - Basic SQL - Healthcare Software Applications
Bolton, BL6 | Excellent Salary + Company Benefits Package + Career Progression
Your New Role:
As we look to expand our support teams we have an exciting opportunity that requires a customer focused, logical thinking and proactive Technical Support Analyst with excellent SQL skills. Reporting directly to the Support Team Leader you will provide an excellent level of support on technical issues to external System Administrators using our software.
The role specifically focuses on providing second line support over the phone and through our dedicated online support portal within agreed SLA’s, seeing issues through to resolution. You'll deliver exceptional customer service, empathising with our customers, keeping them informed of the status of their incident, whilst always focusing on delivering the best solutions.
The Team You’ll Join:
Our support services team has over 40 members of staff who work hard to support customers across the whole of the UK. The team will be sat in close proximity to our Product Managers, Implementers and Developers, so you’ll get plenty of help and support.
We recruit people who are passionate about problem solving, customer service, developing their career and making a positive difference.
What You’ll Bring:
These are the skills and experience you’ll need to set yourself up for success for this role, however we’d still love to talk to you even if you don’t tick all of them;
+ Exceptional problem solving and analytical skills
+ Basic understanding of ITIL
+ Previous experience of supporting software and interfaces
+ Basic SQL skills for interrogation of the SQL database
+ Understanding of HL7 would be advantageous
+ Excellent customer service skills
Previous Application Support experience within a Health Trust or other fact-paced environment would be advantageous
What We’ll Give You:
Not only will you get the opportunity to work with and learn from a great group of people, you will also have the chance to progress within the business. You’ll build close working relationships with customers and know that what you are doing is genuinely assisting healthcare professionals provide better, faster and cheaper patient care.
Alongside this you’ll be issued with a company laptop and a fantastic benefits package which includes lifestyle benefits like gym discounts, car leasing deals, a cycle to work scheme and even free fruit all week! You’ll also get practical things like 25 days holiday, a contributory pension, lifestyle savings and a healthcare cash plan, so whenever the time comes and you need some help with your health, we’ll make sure you’re not out of pocket and life assurance to give you some peace of mind.
Free on-site parking is available at the office, which is also a short walk from the train station and next to a large retail park. Core hours for the role are Monday to Friday 8:00 – 18:00 with an element of flexibility required.
So if this snapshot of the role looks interesting, click apply. If you don’t apply now, the job may vanish, but don’t panic; sign up for our job alerts and we’ll keep you updated.
Your Background / Previous Roles May Include:
Application Support, Healthcare Software Support, SQL Support, SaaS Support, Software Support, Support Developer, Junior Application Support, Application Service Desk Support, Graduate Support.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.