Up to £36,000 p.a depending on experience
Field Service Engineer / Tester- Smart Card Ticketing Technology
Birmingham - Home / Client Sites Up to £36,000 p.a depending on experience
We are pleased to announce a fantastic career opportunity for a Field Service Engineer and Tester for our biggest ticketing machine scheme in the West Midlands. We are looking for a customer professional to join our existing support team in providing technical support and service to our customers for their ticketing solutions.
Who are we?
We are a provider of smart card ticketing software, which we provide to local authority transport departments and bus operators. We work alongside exciting companies such as Google and Idemia to provide mobile ticketing solutions for smartphones. As an SME, we pride ourselves on outstanding technical support and customer service.
As a valued member of the team you will be required to:
+ Carrying out repairs and preventative maintenance of ticketing machine technology
+ Liaise with customers in order to diagnose faults and ensure a rapid, accurate & long term fix of the equipment and software
+ Equipment test script creation and testing of retail devices for TRAM, parking and travel shops
+ Test script creation and testing of our ticketing application systems and mobile applications/portals
+ Onsite monitoring and support of the equipment in the Midlands
+ Receive enquiries and support calls/emails from clients and update them by phone/ticket/email. Escalate issue to relevant teams within the helpdesk environment.
+ Working under pre-defined SLA timeframes to respond and resolve issues
+ Providing and updating documentation
Our teams are based in the UK and in Bulgaria, you will be required to liaise will both sites and suppliers to resolve tickets, provide information for customers and meet SLA deadlines. This role is a split between working on client sites, in Birmingham office and some home working.
+ Experience in technical support, repair and testing of ticketing machines or other retail, travel machines
+ Experience of on- site support to customers including testing and fixing of equipment
+ Software application support for internal applications
+ Help desk awareness
+ Ability Work with cross-functional teams
+ Investigation & diagnostic skills
+ Networking Understanding
+ Excellent written and verbal communication as well as telephone manor.
+ Knowledge in some of the following areas would be desirable:
+ Equipment & Android Support
+ Helpdesk/CRM applications
+ Strong IT skills with experience of Windows Systems 7/8/10 and Server; Microsoft Office; Local and internet network technology
Candidates applying for this role must be able to drive and have own transport
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.