£20,000 - £25,000 plus benefits package
Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.
IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package
Who we are:
After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.
What You'll be Doing:
+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.
Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.