£28,000-£35,000 + Benefits
Business Services/Consulting, Customer Service, Graduate/Trainee, IT/Software/SaaS, Digital/Media/New Media
Do you have experience working in Customer Success or Account Management for a B2B SaaS company? If so, we'd love to connect.
Graduate Customer Success Manager | Fast Scaling Brand Management SaaS Platform
Hammersmith, London | £28,000-£35,000 + Benefits + Pension & Healthcare + 25 Days Holidays + Birthday Off + Share Options
With three start-ups created every second, the environment has never been more competitive for small to medium-sized businesses. We are an early-stage entrepreneurial organisation offering a powerful SaaS solution that helps small brands get bigger, faster. We've designed and built the world’s only brand management platform that delivers always-on brand guidance to drive growth.
We are run by people who have built and run hugely successful businesses. This one is disrupting both the Insight and Marketing Consultancy industries, with deep innovation in science, business model and staffing. It is full of people who want to change the experience of building brands for the better, with dedication, courage and conviction. It’s not for the feint-hearted, but it is a lot of fun.
As a subscription business, we have ambitious growth plans for our customer base through implementing scalable solutions to service brand owners efficiently, without compromising on the quality or value of delivery.
Graduate Customer Success Manager Role:
For us, Customer Success is all about helping brand owners to achieve their growth ambitions. We need Customer Success Managers who are patient, interested listeners and who have the capability to help our customers towards their goals.
Our Customer Success Managers will focus on:
+ Delivering onboarding and training to new customers and supporting their continuing education
+ Consulting with customers to ensure that they use the platform to its maximum potential to help them achieve their specific goals
+ Presenting new product features to customers and driving upsell
+ Monitoring signals of churn and upsell-readiness and taking appropriate actions
+ Leveraging the full range of tools and materials provided to deliver maximum value to customers
+ Handling and resolving customer requests and queries
+ Funnelling customer feedback to our resolution team so that we can put processes and tools in place to improve our overall service delivery
Who are you?
We’re looking for recent graduates who are motivated by the opportunity to join an exciting, rapidly growing brand and marketing SaaS start up.
+ You have a minimum 2:1 degree
+ You are passionate about brand management and marketing
+ You are willing to get stuck in and get your hands dirty
+ You are a patient and active listener
+ You are organized and detail oriented
+ You are an expert relationship builder
+ You are an excellent communicator, with the ability to speak and present credibly at a technical level
+ You can deal with queries and concerns with lateral thought and sensitivity
We are a scaling business, which means that we expect our team to work and learn quickly, think strategically, constructively discuss ideas and pivot when necessary. We expect you to take accountability for your own work and to help us drive towards our vision with passion and commitment.
In return, we can guarantee a fun, lively working environment that is full of passionate, interesting and diverse people. You’ll be at the forefront of innovation in brand management and have the opportunity to work with big, global brands initially, as we progress also smaller, hungrier brands. We’ll listen to your ideas, support you in their execution and give you ownership and credit for your own work.
How to apply?
Please share your CV along with a written response to the following question (this should be no longer than 150 words):
Think of a small to medium sized brand you know and love. What do they do particularly well when it comes to their marketing? Here are some things you might want to touch on: Who are they targeting? What’s stood out to you about their brand positioning and messaging? How is their marketing approach different to their competitors? Where would you take the brand next?
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.